After the last node, you can also: Go to another topic Additionally, you can Add a condition when inserting a node after a Question node. Enter the question phrase in the first text box, Ask a question.
You can choose from several options for the user's response in the Identify field. These options determine what the bot should be listening for in the user's response. For example, they could be multiple choice options, aor a specific string. To understand more about the different options in this flyout, see Use entities in a conversation.
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Depending on what you choose in the Identify field, you can enter what options the user should have. For example, if you select Multiple choice options, you can then enter the options the user can specify in the Options for user field. Each option is presented as a multiple choice button to the user, but users can also type in their best sexting games in the bot.
The conversation editor creates separate paths in the conversation, depending on the customer's response. The conversation path le the customer to the appropriate resolution for each user tppics. You can add additional nodes to create branching logic, and specify what the bot should respond with for each variable. You can save the user response in a variable to be used later.
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Tip Ttopics can define synonyms for each option. This can help the bot to determine the correct option in case it isn't clear what the user's response should be mapped to. Select the menu icon on the top of the Question node, and then select Options for user. Select the Synonyms icon for the option you want to add additional keywords to.
Add the keywords individually, and then once you're done, select Char to return to the Authoring canvas. Call an action You can call Power Automate Flows and insert authentication nodes by selecting Call an action.
Enter what you topcis the bot to say in the text box. You can apply some basic formatting, such as bold, italics, and ing. You can also use variables that you have defined elsewhere in your bot conversation. In the flyout menu, select the topic the bot should divert to.
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For example, you might want va chat rooms send the user to a specific topic about the closure of a store if they ask about store hours for that store. End the conversation When you end the conversation, you can have a survey appear that asks the user if their question or issue was answered or resolved correctly. This information is collected under the customer satisfaction analytics.
You can also have the conversation handed over to a live agent if you're hopics a suitable customer service portal, such as Omnichannel for Customer Service. At the end of a response that resolves the user's issue or answers the question, select End the conversation. Porn video chat end with a customer satisfaction survey, select End with survey.
Select Chxt To Agent to insert a hand-off node that will link with your configured hand-off product. You can also enter a private message to the agent. Choose the variable you want ttopics use to determine if the bot conversation should branch at this point. For example, if you have set up end-user authenticationthen you might want to specify a different message if the user is ed on which may have happened earlier in the conversation.
Delete nodes Select the menu icon on the top of the node's title. Select Delete.
Test and publish your bot Test your bot when you make changes to your topics, to ensure everything is working as expected.